Shipping policy

DOMESTIC U.S. ORDERS:

Please allow up to 4 business days for order processing. Once your order has been processed, your package will typically be delivered within 5 business days. While we strive to meet these delivery estimates, occasional carrier delays may occur. We appreciate your patience and understanding.

All FREE Standard U.S. Shipping is sent via USPS Priority Mail, which includes a tracking number and an estimated delivery time of up to 5 business days. Expedited shipping options are also available at checkout for an additional fee.

INTERNATIONAL ORDERS: 

Please allow up to 4 business days for order processing. Once your order has been dispatched, estimated delivery is 7–21 business days, depending on your destination and local postal service.

All FREE Standard International Shipments include a tracking number and are shipped via our trusted international carrier before being handed over to your country’s local postal service for final delivery. We also offer expedited shipping options at checkout for an additional cost.

We ship all international orders using Delivered Duty Paid (DDP) service. This means all import duties and customs fees are prepaid by us, so in most cases, you will not incur any additional charges upon delivery.

Please note that some countries or local postal authorities may still impose a local handling, processing, or delivery fee, which is beyond our control. If applicable, these charges are typically minimal and generally do not exceed 5% of the item’s value.

While we make every effort to dispatch Express Orders as quickly as possible—often the same business day—we cannot guarantee same-day shipment at all times.

SHIPPING FAQs:

I put the wrong address / forgot my apartment number, how can I fix this?

If your order has not processed yet, we will work with you to get your address fixed. However, if your order has processed you will be responsible for the extra shipping charges in order to process a new shipping label. If your package is returned to us due to an insufficient address, you will be responsible to pay for the shipping fee to correct the address. ALWAYS double check to make sure your address is complete!

What happens if my package was never delivered by the shipping carrier?

Panahon Designs is not responsible for any lost or stolen packages. If your package was lost by the shipping carrier or misplaced by them (very rare), we are not responsible for this. If this occurs, please check with the shipping carrier and file a missing package claim and ask them for further assistance. If your package was stolen from your porch, it is your responsibility to know when the shipping carrier arrives and to make sure someone is home in order to retrieve the package. We will also work with you as best as we can in order to file a claim with the shipping carrier.

If a package is refused, declined, unclaimed, or returned due to the customer’s actions (including refusal to pay applicable fees, failure to respond to customs requests, or incorrect shipping information provided by the customer), the order will not qualify for a refund.

By placing an order, the customer acknowledges and agrees to these terms. If you any further question regarding your order, please send us an email to info@panahondesigns.com and we will work with you to reach a solution.